We accept a variety of payment methods including major credit cards, debit cards, and PayPal.

Our policy is to dispatch all orders within 2 working days from receipt of order, however, in the busy months of July and August dispatch times may increase to 14 days.

Yes, once your order has shipped, you will receive a tracking number via email that you can use to track your package online.

Once an order is placed we cannot modify the order. To cancel your order, please email at [email protected] as soon as possible. Please note that we may not be able to cancel or modify your order once it has been shipped.

You can check the status of your order by logging into your account on our website or by contacting our customer service team.

Our return policy allows you to return most items within 30 days of the delivery date for a full refund provided it is in perfect condition. Postage and services will not be refunded.
Please email your returns request to [email protected] and our customer service team will advice you how to proceed.

If the item you received is damaged or defective, please contact our customer service team at [email protected] as soon as possible for assistance.

Yes, we offer promotions and discounts throughout the year. Please check our website bookhaven.ie or sign up for our newsletter to receive notifications of special deals.

Yes, we take the security of your personal and payment information very seriously. We use industry-standard encryption technology and secure payment gateways to protect your information. Book Haven does not store any sensitive payment information, this is all handled by Payment Gateway providers (Paypal, SagePay, Elavon).

You can contact our customer service team via email at [email protected]. Please visit our website bookhaven.ie for more information on how to reach us.

The price for shipping is calculated at the checkout.

Yes, you can opt for click and collect at checkout and pick up your order from one of our 7 stores in Ireland. Please note collection orders are not fulfilled in the store and you must wait for a text before you go to collect your order.